Softline Group presents AI classifier for automatic request processing

Softline Group has introduced 'Softline Classifier', a software solution for automatic categorization of incoming requests using artificial intelligence. It analyzes text, images, and audio messages, and can process multiple formats in a single request. The system is integrated with CRM, support services, and internal ticketing systems via REST API. It supports various language models including GigaChat, Yandex GPT, Qwen, DeepSeek, Gemma, and Mistral, and can run locally for data security. The product is designed for contact centers, government agencies, banks, and other organizations handling large volumes of unstructured data. It provides request logs, category statistics, processing time data, and audit logs, with a role-based access model. Average classification accuracy is 95%, with processing time under two seconds per request. Basic deployment takes a few hours, and full adaptation about two weeks.