The Agent Economy Is Coming: How It Works and What Humans Will Do
Choco
Cars24
Microsoft
AI agents are moving beyond simple chatbots to autonomously handle B2B processes like order processing, procurement, and logistics. Companies like Swaledale Butchers, Choco, Cars24, Microsoft, and Sundays use agentic platforms to reduce manual work, improve accuracy, and enable 24/7 operations, while humans focus on oversight and complex negotiations.
The article examines how AI agents are transforming B2B workflows. At Swaledale Butchers, an AI agent reduced order processing time from two minutes to eight seconds by interpreting WhatsApp orders and entering them into the system. Choco's OrderAgent and VoiceAgent handle over 8.8 million orders annually, cutting manual data entry by up to 50% and doubling sales productivity. Cars24 uses voice and text agents across car buying, selling, and financing to qualify leads, schedule test drives, and manage follow-ups. Microsoft integrated an agentic layer that matches payments to invoices, raising accuracy from 40% to 90% and reducing preparation time by 40%. Sundays uses Cartage AI to automate freight booking by comparing carrier rates, reserving deliveries, and tracking shipments. Humans retain roles in overseeing ambiguous cases, handling disputes, and final approvals. The article concludes that agentic platforms are becoming essential for coordinating operations both within and across companies.
- Abbreviations
- ERP = Enterprise Resource Planning — Планирование ресурсов предприятия
- CRM = Customer Relationship Management — Управление взаимоотношениями с клиентами
- API = Application Programming Interface — Интерфейс программирования приложений
- B2B = Business-to-Business — Бизнес для бизнеса
- OCR = Optical Character Recognition — Оптическое распознавание символов
Source: Habr — хаб ИИ —
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