Voxys

Voxys introduces voice LLM simulators for contact center operator training

Voxys has integrated voice GenAI simulators, targetskill, into its corporate training system for contact center operators. The solution is based on large language models and a multi-agent approach: one AI agent simulates a customer, another analyzes the dialogue and provides feedback. After implementation, operator attrition after training decreased by 15%, average quality score rose by 20%, and objection handling improved by 19.9%.

Voxys